Patient FAQ’s and questions
How much do products cost?
Prices vary depending on style, compression level and additional options.
What kinds of compression products do you sell?
We offer a wide variety of compression garments such as but not limited to: Upper and lower extremity stockings, sleeves, wraps, pneumatic compression pumps, night-time garments and compression pads for mastectomy patients.
How do I know what product to buy?
Compression comes in many different options and styles. It can be difficult to navigate just what product is right for you! Depending on your specific condition, the first step is selecting your compression level (this is usually recommended by your physician).
Followed by fabric style, color and options (i.e. closed toe). Browse around the different products to see details on the fabric and features. There is also a sizing guide with each product to determine your exact fit.
What is your refund and return policy?
DISCLAIMER: REFUND POLICY ONLY APPLIES TO ONLINE STORE ITEMS!
To initiate a return or exchange on an online order only, the customer must notify P&H Services via email at firstname.lastname@example.org. The customer is responsible for the cost of shipping the product to the manufacturer. Tracking information must be emailed as well. A Refund will be issued back to original form of payment once the manufacturer has received the product.
The following are the return policies for each specific manufacturer we offer:
- Solaris (L&R)
L&R products may be returned within 30 days of purchase. Email P&H Services at email@example.com to initiate the return.
- Medi USA
Medi products may be returned within 30 days of purchase. Email P&H Services at firstname.lastname@example.org to initiate the return.
Juzo products may be returned within 30 days of purchase. However, the following items are excluded from this policy and are therefor non-returnable:
- Seasonal color garments
- Seasonal print garments
- Custom tie dye garments
All Anita products are non-returnable.
All Jovipak products are non-returnable.
All Wearease products are non-returnable.
*Items billed to insurances are not subject to return. Depending on the manufacturer, they may be exchangeable for size only up to 30 days. Custom made garments are not returnable. The custom garments are re-makeable within 2 weeks from received date. Contact our office for specific details regarding your order.*
What if the product doesn’t fit?
Refer to our refund/return policy. Same rules apply. Customer must notify P&H Services to initiate a return and exchange.
How do I determine my size?
Each product contains a sizing guide. With a measuring tape, follow the guidelines to determine your size. If you do not fall within an off-the-shelf size, we would be more than happy to assist you in office for a custom garment fitting. Please contact our office to schedule an appointment.
Practitioner FAQ’s and questions
Terms and Conditions
Prior to ordering your patient’s products we verify coverage and inform you of what and how many garments they will cover. We will also inform the patient if and how much of an out of pocket expense they will have for the specific item.
How long will it take for my patient to receive their garment?
Standard off the shelf products take approximately 3-5 days to receive given that all required paperwork is received to order the items. Custom garments take approximately 10-14 days to produce and ship. Expedited shipping and production may be available at an additional expense.
*If your patient’s insurance requires prior authorization, this will take up to an additional 7 business days
What happens if my patient’s products do not fit?
All custom made products have a two week remake policy. They are not returnable, but we ensure the fit. Off the shelf products vary by manufacturer. Due to the nature of the products there are certain items that cannot be returned or exchanged. Please see each individual manufacturer’s exchange policy as it may apply to you.