Practitioner FAQ’s and questions

Terms and Conditions

Prior to ordering your patient’s products we verify coverage and inform you of what and how many garments they will cover. We will also inform the patient if and how much of an out of pocket expense they will have for the specific item.

How long will it take for my patient to receive their garment?

Standard off the shelf products take approximately 3-5 days to receive given that all required paperwork is received to order the items. Custom garments take approximately 10-14 days to produce and ship. Expedited shipping and production may be available at an additional expense.

*If your patient’s insurance requires prior authorization, this will take up to an additional 7 business days

What happens if my patient’s products do not fit?

All custom made products have a two week remake policy. They are not returnable, but we ensure the fit. Off the shelf products vary by manufacturer. Due to the nature of the products there are certain items that cannot be returned or exchanged. Please see each individual manufacturer’s exchange policy as it may apply to you.